PET SHOP
Our Store Policies
Things You Need to Know
We founded PET SHOP with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Shipping and Delivery
What You Need to Know
Orders are packed only on regular business days (Monday through Friday), with the exception of the following holidays:
Please note that orders placed between 10 a.m. Friday and 7 a.m. Monday EST will not be processed until Monday morning. Orders are delivered by the carrier Tuesday through Saturday for standard ground and Monday through Friday for two-day and standard.
SHIPPING RESTRICTIONS
Hushpuppies.com.pk ships to all post offices.
*Please Note: Estimated delivery times include order processing and packing time required (typically 24-48 hours) plus shipment time required. *These are only estimates
Our Return Policy
There are certain scenarios where it is difficult for us to support returns & exchanges. Such scenarios include but are not limited to the following:
• Hush Puppies may cancel orders for any reason. Common reasons may include: the item is out of stock; pricing errors or credit card payment is declined by the issuing financial institution.
• All items should be returned to us new, unused and with all Hush Puppies Price tags still attached. Any items that are returned to us in a damaged, soiled or otherwise altered and in less than perfect condition may not be accepted and may be returned to the customer.
• Item cannot be exchanged if the request is made outside the specified time frame (15 days).
• We cannot exchange, return or change the product which is damaged because of use after opening the parcel, or the product has tampered.
• Whilst trying on or deciding whether to keep shoes, please ensure the soles are protected by standing on a carpeted surface and keep the security tags attached.
• Anything is missing from the package including price tags, labels, original packing, freebies, and accessories cannot be changed
Warranty Disclaimer
About Our Policy
Product (s) can be exchanged from any of our retail stores within the 15 days from the date of delivery. Please note that the product must be unused with the price label attached along with the purchase invoice. Items bought on sale cannot be exchanged now be refunded. Due to the differences in color monitors/screens and lighting used during photoshoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. We will only exchange any product(s), if a defected or wrong product(s) has been delivered or if the size purchased is not accurate as required. Contact our customer service center by DM/ Messages on our social channel by sharing images of defected/wrong product at @PetShop or customercare@PetShop.org or calling us at 0348 111 4747 within 2-3 days of delivery.
Our Privacy Policy
Your Data is Secure
Pet Shop, a division of Wolverine World Wide, Inc., referred to collectively with its affiliated entities and portfolio of brands, as “Wolverine,” “we,” “us,” or “our”, collects information about you when you take advantage of our online services or visit or interact with any of our websites, including www.hushpuppies.com (the “Site”). This privacy policy (the “Policy”) describes: (1) the types of information we may collect about you, and your use of the Site; (2) how we may use and share that information; and (3) the choices you may make with respect to your personal information.